RETURNS POLICY:

If you are not 100% satisfied with our product(s), you may return your purchase(s) made at www.grid-engineering.com within 14 calendar days from delivery date. Returns after 14 days will not be accepted.

PRE-ORDERS: Due to current supply chain and electronic component shortages, pre-orders can have unforeseen delays. We will allow a refund of 95% within 14 days after purchase. After 14 days, it is at the discretion of GRID Engineering to refund the order if requested.

To be eligible for a return, our product must be unused and in NEW condition. It must also be in the original packaging. The Customer is responsible for all shipping costs incurred to send the returned item back and their will be a 5% service fee paid for by the customer. This fee covers the charges our payment providers charge us for processing the original payment. 

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you a notification to confirm receipt. We will also notify you of the approval or rejection of your refund request. Approvals will be refunded and a credit will automatically be applied to your credit card or original method of payment within 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@grid-engineering.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items returned freight collect will not be accepted. When Shipping your item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not liable for lost or stolen packages. As always we will work with our customers to the best of our ability. Please reach out to us by email if you have any questions.

Order Cancellation Policy

 A 5% fee will apply to all order cancellations. This fee covers the charges our payment providers charge us for processing the original payment. 

 

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